Managing a Crisis in the Social Media

An introduction to managing a crisis in the social media. What can happen, what works, and what doesn't?

Raise your team’s crisis awareness and crisis literacy with this comprehensive introduction to how a crisis is reported in the social media. The session examines how a crisis develops from a social media perspective.

A great introduction to dealing with the social media in a crisis when you are charged with managing your organisation’s crisis media response, managing the media function, developing a crisis plan, or just need to build a greater awareness and understanding in your organisation.

You will learn:

• How a crisis unfolds in the social media
• How social media can trigger a crisis
• Why ‘no comment’ is dangerous
• The challenges of managing a crisis in social media
• The importance of planning and preparation
• How and when to apologise
• Case studies in social media crisis management

Format: Seminar
Skill level: Beginner to advanced social media training
Duration: Two to three hours
Number of participants: For groups of up to 15 participants, more on request

Contact us for detailed costing and specifications for all your media amd social media training needs.